You can order “Your Trainer” products directly in the online store.
PROCESSING OF THE ORDER
After you finishes ordering on our website, from the online store, you will be contacted by an “Your Trainer” representative to double-check the order or to respond to your questions and concerns.
After submitting the order, the next step is payment verification.
The delivery will be processed in 72 hours after the payment has been accepted for physical goods. The virtual goods as cooking sessions will be scheduled with an Your Trainer representative at a future date.
Because we are a start-up company, the time for production and delivery is of 3 consecutive days, but we are working on improving and reducing the time to provide a better service.
“Your Trainer” accepts the following payment methods :
- Online payment with Credit/debit card by Stripe
The cash payment can only be used when the order is picked up from our premises.
The order will be delivered after a representative confirmed the payment and will contact you to set the delivery date and time.
ONLINE PAYMENT WITH CREDIT/DEBIT CARD
The online payment can be submitted with a personal credit/debit card or a business credit card, in conditions of maximum safety through the payment processor Stripe.
The accepted cards for payment are: VISA (Classic, Electron), MASTERCARD (Maestro included, if they have a CVV2/CVC2 code).
There is no additional fee for online transactions.
The processing of credit card data is done exclusively on Stripe servers.
The safety of your information is guaranteed by the fact that Stripe does not store the confidential data of your credit card, instead the data is encrypted and sent through a secured connection to the processing bank. Independent of the currency of your bank account, the transactions are processed in GBP, at the exchange rate of your bank.
Transaction description- online payment
For the online payment, the transaction will be listed in your bank account statement with the name ‘yourtrainer’.
The delivery of “Your Trainer” physical products is made in all UK. The delivery is free of charge for orders of minimum £50. For orders below £30, the delivery will be of £7.
The delivery will be done at the date and time set between the customer and the “Your Trainer” representative, but no sooner than 48 hours after the payment confirmation.
For virtual products there are not applied any delivery fees.
The refund policy will be applied only in the following situations:
- If you didn’t receive the product that you ordered.
- If the product was delivered in a poor state.
For the orders payed by card, the amount will be charged back on the same card used in transaction, no later than 30 days.
AGREEMENT ON THE USE OF PERSONAL INFORMATION
Rindustry.LTD, the owner of yourtrainer.uk website (the operator) has the obligation to administrate, under safe conditions and only for the specified purpose, the personal information that the users provide.
1. What is personal information?
Any information that refers to a physical person, identified or identifiable (directly or indirectly, especially through an identification element- name, address, identification number, location data, online identifier, or one or more specific elements, proper to the own physical, physiological, genetical, psychical, economical, cultural or social identity.
2. Why do we collect personal information?
The purpose of collecting personal information results from our commercial activity as an online store, to provide the products and services that the users request, and from our intention to provide more information regarding the preferred products, when marketing communication is accepted.
3. How personal data is collected?
YourTrainer.uk collects the personal information received directly from the user through the completion of the online form on the website (to place an order). The forms include fields such as: name, surname, email address, phone number, user access password, information regarding the premises of your company (for juridical persons) etc. Our website collects automatically information such as: the IP of the device used for accessing the website, general localization of the location from where the site has been accessed, internet browser type, browser history, information regarding the operating system or the mobile device from which the website has been accessed.
4. The legal base for use of personal information
The above mentioned data is used to allow and facilitate access to the website and for delivering our products and notifications according to the media that was chosen for receiving them (product payment, product delivery, marketing communication). The legal base for processing of this information is sustained by the completion and execution of an online contract in which the user is part (every time the user operates the above actions, the user agrees to the current terms and conditions for supplying our products). In situations when we have to issue invoice and/or submit fiscal declarations regarding the orders submitted by an user, it is possible that we request detailed information such as the address (necessary to be mentioned on the fiscal invoice), but other fiscal information that the law imposes us to collect and process in relation to the specific fiscal transaction. In this situation, the legal base will be represented by our obligation to abide to the law and legal preventions, and the period of information storage will be equal to the period that is required by the applicable legal provisions in the field, including, but not limited to, archiving.
Our website offers the possibility to send us a message through the online Contact form. The information that he user provides through this Contact form are processed based on our legitimate interest in responding to your request and / or to keep a record of your claim, consultancy request and other similar requests. This data is stored for 3 years. We do not use your data to send you marketing communications unless you explicitly opt for such communication by ticking the newsletter option you that you can withdraw
whenever you want (withdraw consent) either in the communication itself or by ticking the option NO from the user account, or by contacting us.
YourTrainer.uk has taken the necessary and reasonable measures from a technical and administrative point of view to protect your personal data against loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction, such as: physical access control at our premises, blocking physical files in storage and archiving cabinets, using encryption, passwords for accessing our systems, using SSL security certificates, encrypting transit data, etc.
YourTrainer.uk has taken reasonable precautions to protect the confidentiality of the data provided on the Internet but with all efforts it is known that this data transfer is not completely secure, hence so we cannot respond or assume responsibility to this way of transmitting data however, once the data is received, we are using strict internal data security procedures.
By accepting the Terms and Conditions of YourTrainer.uk, you agree to the processing of personal data for the above stated purposes.